Responsible Gaming at six8s
At six8s, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial pressure, or harm. Our Responsible Gaming programme gives every Bangladeshi player the tools, information, and support they need to stay in control at all times. From deposit limits and time-out options to full self-exclusion, your wellbeing is our priority.
Need help right now? If gambling is affecting your finances, relationships, or mental health, please reach out to our 24/7 English live chat support team immediately. You can also request a self-exclusion or account cooling-off period at any time — no questions asked. Email us at [email protected]. All content on this page is in English. For adults aged 18 and above only.
Our Commitment to Safe Play
six8s was built on a straightforward principle: online gambling must be safe, fair, and transparent for every player in Bangladesh. We recognise that while the vast majority of our players engage with casino games, cricket betting, and slots purely for entertainment, a small number of individuals may develop problematic patterns of play. Our Responsible Gaming framework exists to identify those situations early and provide meaningful, practical support before harm escalates.
Responsible gaming at six8s is not a box-ticking exercise. It is a core operational commitment that shapes how we design our platform, how we train our support team, and how we respond when a player reaches out for help. Every feature described on this page is active and available to all registered players right now — through your six8s account settings or via a direct request to the support team.
We take particular care given the context of our market. Bangladesh has a large, enthusiastic cricket-following audience, and the excitement around BPL, IPL, T20 World Cup, and international test matches creates natural engagement peaks on the six8s platform. We want every player — whether they are placing their first bet on the Bangladesh Tigers or spinning a Pragmatic Play slot after a long day — to do so within a framework that protects their financial and personal wellbeing.
Every six8s feature — from the cashier to the game lobby — is designed with player protection considerations built in from the start, not added as an afterthought.
Our 24/7 English live chat agents are trained to identify and sensitively respond to signs of distress or problem gambling, and to escalate cases to specialist support staff.
six8s uses automated monitoring tools to flag unusual patterns of play — such as rapid increases in bet size, extended uninterrupted sessions, or repeated failed deposit attempts — for review.
No player can deposit or play on six8s without completing our KYC age verification process, which requires a valid Bangladesh National ID confirming the player is 18 or older.
Players can set their own daily, weekly, and monthly deposit and loss limits directly from their account settings at any time. Limits take effect immediately when reduced.
Any player who wishes to take a break from gambling — for any reason — can request a time-out or self-exclusion instantly via live chat or account settings, with no penalty or pressure to reconsider.
18+ Age Restriction Policy
The six8s platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement that applies to every registered player, regardless of location within Bangladesh or payment method used. The 18+ age requirement is enforced at registration through our mandatory KYC identity verification process, which must be completed before any deposit or real-money gaming activity is permitted.
Our age verification process works as follows:
At registration, you are required to provide your full legal name and date of birth. By submitting this information and agreeing to the Terms & Conditions, you confirm that you are 18 years of age or older.
Before your first deposit is processed, six8s requires you to upload a clear image of your valid Bangladesh National ID (NID) card. The NID must display your date of birth and photograph.
Our KYC team reviews your submitted document, confirms your identity matches your registration details, and verifies that your date of birth confirms you are 18 or older. This review is typically completed within 24 hours.
Once your NID is approved, your account is fully activated and deposit functionality is enabled. Players who cannot complete KYC verification remain restricted from depositing or accessing real-money games.
six8s reserves the right to request updated or additional identity documentation at any point during the account lifecycle. Where credible concerns about a player's age arise, access may be suspended pending re-verification.
We are aware that shared mobile devices are common in many Bangladeshi households. If you share your phone or tablet with family members, please ensure that your six8s account is logged out when not in use, and that your login credentials are kept private and secure to prevent access by minors.
Deposit and Loss Limits
One of the most effective ways to stay in control of your gambling is to decide in advance how much money you are comfortable spending over a given period — and to enforce that decision through a hard account limit. six8s provides flexible deposit and loss limit tools that every player can configure directly from their account settings page.
The following limit types are available on the six8s platform:
| Limit Type | What It Controls | Available Periods | Takes Effect |
|---|---|---|---|
| Deposit Limit | Maximum total amount you can deposit into your account | Daily / Weekly / Monthly | Immediately when reduced; 7 days when increased |
| Loss Limit | Maximum net loss you can sustain across all real-money games and bets | Daily / Weekly / Monthly | Immediately when reduced; 7 days when increased |
| Wager Limit | Maximum total bet amount placed across all games and markets | Daily / Weekly / Monthly | Immediately when reduced; 7 days when increased |
| Session Limit | Maximum duration of a single uninterrupted gaming session before automatic logout | 30 min / 1 hr / 2 hr / 4 hr / Custom | Immediately (next session) |
Limit reductions, by contrast, take effect immediately and permanently for the duration of the current limit period. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the ৳2,000 limit applies right away and cannot be reversed until the 7-day cooling period on increases expires.
To set or adjust your limits, log in to your six8s account, navigate to Account Settings, and select the Responsible Gaming section. All limit changes are logged and confirmed via SMS to your registered mobile number in Bangladesh.
Time-Out and Cool-Off Features
Sometimes you simply need a short break from gambling — not a permanent exclusion, but a defined pause to reset, reflect, and return to the platform only when you feel ready. six8s offers structured time-out options that temporarily suspend your ability to log in, deposit, and play, while keeping your account and balance intact for when the period ends.
Available time-out durations on six8s:
- 24-Hour Time-Out: A one-day pause. Useful if you have had a frustrating session and want to prevent chasing losses. Your account is inaccessible for exactly 24 hours from the point of activation.
- 7-Day Time-Out: A one-week break. Recommended if you feel you have been playing more frequently than intended over the past few days and want a meaningful reset period.
- 30-Day Time-Out: A one-month break. A longer pause designed to give you extended distance from the platform to reassess your relationship with gambling at your own pace.
- Custom Duration: Request a custom time-out period of between 1 day and 6 weeks via the live chat support team. Custom durations are confirmed within minutes.
During any active time-out period, the following rules apply without exception:
- You cannot log in to your six8s account.
- All marketing and promotional communications are suspended for the duration of the time-out.
- Bonus offers are not credited to your account during the pause period.
- Your account balance is preserved and fully accessible when the time-out expires.
- A time-out cannot be cancelled or shortened once activated — this is a deliberate design choice to ensure the break is genuine.
To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your desired duration, and confirm. Alternatively, contact the 24/7 live chat support team and a time-out can be applied to your account within minutes.
Self-Exclusion Programme
Self-exclusion is the most comprehensive account restriction tool available on six8s. It is designed for players who recognise that their gambling has become — or is at risk of becoming — harmful, and who want to put a firm, extended barrier between themselves and the platform. Requesting a self-exclusion is an act of courage and self-awareness, and six8s will always honour such requests immediately and without question.
Self-exclusion periods available on six8s:
| Duration | Description | Can Be Reversed? |
|---|---|---|
| 6 Months | A half-year exclusion for players who need a significant break but anticipate returning to recreational play after a recovery period. | No — must complete full duration |
| 1 Year | A full-year exclusion offering extended distance from the platform and time to seek support and establish healthier habits. | No — must complete full duration |
| 3 Years | A long-term exclusion for players who need a multi-year break. Strongly recommended by our support team in cases where gambling has caused significant harm. | No — must complete full duration |
| Permanent | A lifetime exclusion with no defined end date. This option is irreversible. It is recommended for players who do not wish to return to gambling at any point in the future. | No — permanent and irreversible |
What happens when you self-exclude from six8s:
- Your account is immediately and fully suspended. You cannot log in, deposit, play, or claim bonuses for the entire exclusion period.
- All pending bonus offers and promotional communications are cancelled immediately.
- Your six8s account is flagged in our system to prevent re-registration under any new email address, mobile number, or identity details during the exclusion period.
- Any balance remaining in your account at the time of exclusion is preserved and will be refunded to your most recent payment method upon request.
- Your self-exclusion record is permanently retained in our system — even after the exclusion period ends — so that future re-registration attempts can be screened.
Contact the 24/7 English live chat team and state clearly that you wish to self-exclude. Alternatively, navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps.
Select 6 months, 1 year, 3 years, or permanent exclusion. Our support team will not attempt to dissuade you from any of these options or recommend a shorter duration — the choice is entirely yours.
You will be asked to confirm your decision once. After confirmation, the exclusion takes effect immediately. A confirmation SMS is sent to your registered mobile number in Bangladesh.
If you have a remaining balance, contact [email protected] to request a refund to your original bKash, Nagad, or bank payment method. Refunds are processed within 3–5 business days.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. In many cases, it develops gradually — through small changes in behaviour and thinking that can be easy to rationalise in the moment. Understanding the warning signs is the first step toward addressing them.
The following are commonly recognised indicators that gambling may be becoming a problem. If any of these feel familiar, we encourage you to reach out to the six8s support team or consider activating a time-out or self-exclusion:
Chasing Losses: Placing larger or more frequent bets after a losing session with the intention of winning back what you have lost, rather than stopping at your pre-set limit.
Losing Track of Time: Regularly spending much longer on the platform than you intended, or finding that hours have passed without noticing.
Gambling with Essential Funds: Using money set aside for rent, food, utility bills, education, or family expenses to fund gambling deposits.
Mood Linked to Results: Feeling anxious, irritable, or depressed after losses, or only feeling calm and happy when gambling or thinking about gambling.
Hiding Your Gambling: Concealing the amount of time or money you spend gambling from family members, friends, or colleagues.
Difficulty Stopping: Finding it hard to stop playing even when you intended to, or returning to the platform shortly after deciding to stop for the evening.
Impact on Relationships: Gambling is causing arguments, tension, or withdrawal from family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or wherever you are based.
Needing Higher Stakes for the Same Excitement: Progressively increasing bet sizes to achieve the same level of excitement or entertainment that smaller bets previously provided.
The CAGE Screening Questions: A simple self-check used widely in problem gambling support contexts. Answer honestly: (1) Have you ever felt you should Cut down on your gambling? (2) Have people ever Annoyed you by criticising your gambling? (3) Have you ever felt Guilty about gambling? (4) Have you ever gambled first thing in the morning (Eye-opener) to feel better or recover from a previous session? If you answered yes to two or more of these questions, please consider speaking to a support professional.
Responsible Gaming Tools Overview
The following table summarises all responsible gaming tools currently available to six8s players. All tools are accessible via Account Settings → Responsible Gaming, or by contacting the 24/7 live chat support team.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps deposits at a daily, weekly, or monthly ceiling | Account Settings or Live Chat | Instantly (reductions) |
| Loss Limit | Stops real-money play once net losses reach the set amount | Account Settings or Live Chat | Instantly (reductions) |
| Wager Limit | Caps total bet amounts over a chosen period | Account Settings or Live Chat | Instantly (reductions) |
| Session Time Limit | Automatically logs you out after a set session duration | Account Settings | Next session |
| Reality Check Reminder | On-screen pop-up showing session duration and net result at set intervals (30 min / 1 hr) | Account Settings | Next session |
| Time-Out (Short Break) | Suspends account for 24 hours, 7 days, or 30 days | Account Settings or Live Chat | Immediately |
| Self-Exclusion | Suspends account for 6 months, 1 year, 3 years, or permanently | Account Settings or Live Chat | Immediately |
| Marketing Opt-Out | Stops all promotional emails and SMS messages | Account Settings or unsubscribe link | Within 48 hours |
Support and Help Resources
six8s is committed to ensuring that no player who needs support faces barriers in accessing it. Whether your concern is minor — a question about how to set a deposit limit — or serious, such as a fear that gambling is significantly affecting your life, our team is here to help. Below are the primary support channels available to players in Bangladesh.
24/7 Live Chat
Our fastest support channel. Available around the clock, every day of the year. English-speaking agents are trained in responsible gaming and can activate limits, time-outs, or self-exclusions in real time.
Email Support
For sensitive responsible gaming requests, email our specialist team. Use the subject line "Responsible Gaming Request" for priority handling. Responses within one business day.
[email protected]Account Self-Service
Manage all limits, time-outs, and exclusions yourself via Account Settings → Responsible Gaming. Available 24/7 with immediate effect for all restriction requests.
We also strongly encourage players to talk to trusted friends or family members if gambling is becoming a concern. In Bangladesh, family support networks are a powerful and culturally important resource. You do not need to face this alone.
Remember: gambling at six8s should always feel like entertainment. The moment it stops feeling fun — the moment it creates stress, financial pressure, or conflict in your relationships — it is time to use one of the tools described on this page or to speak to our support team. There is no wrong time to ask for help, and no request will ever be turned down or judged.
Play Responsibly at six8s
Ready to enjoy cricket betting, slots, and live casino games within a safe and controlled environment? Set your limits, explore our games, or visit the FAQ for more guidance.